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Microsoft Dynamics CRM is a customer centric Customer Relationship Management (CRM) solution designed to support the effective management of customer relationships and lifecycle, from initial lead right through to after sales activity. When implemented successfully Microsoft CRM is proven to improve client retention and attraction by facilitating excellent customer service.
When it comes to Customer Relationship Management (CRM), communication is key. The ideal CRM solution should streamline the way your people communicate with clients and collaborate with each other. The more comfortable they are with the tools, the more effective they will be at their jobs. And what’s more comfortable than a look and feel you already know? Microsoft Dynamics CRM workflow automation and analytics let your Sales, Marketing and Service staff easily share information and route tasks to provide a seamless customer experience.
Sales
Establish a 360-degree view of customer interactions, sales opportunities and buying patterns to help your sales force cultivate more profitable relationships.
- Lead and opportunity management.
- Product catalog and sales literature management.
- Account and contact management.
- Task, activity and calendar management.
- Sales quotas and sales territory management.
- Sales reports including pipeline reports, activity reports.
- Outlook Client integration.
Marketing
Plan, implement and measure more-effective marketing campaigns by analyzing buyer trends, behaviors and offers that allow your marketing teams to track real time results and optimize Return-on-Investment (ROI).
Services
Deliver high-value Customer Service with integrated interaction and knowledge management enabling your service professionals to share answers and insight with customers with ease.
Microsoft Dynamics CRM gives you the power to choose how you want to manage your customer relationships. Compare the benefits of on-demand or on-premise solutions and pick the structure that fits your workflow. The best part is, there’s no wrong answer. The onsite and online solutions can be fully integrated at any time for maximum flexibility.
- Case management and service request management
- Contract Management
- Knowledge-base Management
- Queuing
- Customer Service Reports
- Outlook Client integration
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